Administrative Dispatch Supervisor
Tips when calling 9-1-1:
- Know your location and be aware of your surroundings: The location is one of the most important things call takers need to know. Knowing your location is vital to getting, fire, and medical to respond to your location as quickly as possible. Pay attention to landmarks, street signs, mile markers, and always know your physical address. (The only way a call taker will already know your location is if you're calling from a land line. Calling from a cell will only give an approximate location, within 10 yards at best. The call taker cannot know which floor or apartment/office the call is coming from, without being told.)
- Please be patient: Call takers are asking questions for yours and the responders' safety. They are trained to get the most important information as quickly as possible. Please allow them to ask the questions they need in order to get help there in the timeliest manner.
- Please remain calm: Staying calm can be one of the most difficult, yet important, things to do when calling 9-1-1. It's important so the call taker can get the information as quickly as possible.
- Stay on the line: Even if 9-1-1 is called by mistake, please stay on the phone, so the call taker can verify that there is no emergency.
- Know your resources: 9-1-1 is for police, fire, and medical emergencies only. You may call 411 for information, 511 for road conditions, and your electric company for power outages.
- 9-1-1 and children: Be sure to teach your child(ren) your address in case they have to call 9-1-1, as well as what 9-1-1 is and when to use it.